Privacy Policy
SC Hotel Coco SRL is committed to protecting your privacy. Contact us at office@hotelcoco.ro if you have any questions or problems regarding the use of your personal data and we will be happy to help.
By using this site and/or our services, you agree to the processing of your personal data as described in this privacy policy.
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- Definitions used
- Principles of data protection
- What rights you have regarding the use of personal data
- What personal data we collect
- How we use your personal data
- Who else has access to personal data
- How can we secure your data
- Cookie information
- Supervisory Authority contact information
Definitions
Personal data – any information relating to an identified or identifiable natural person.
Processing – any operation or set of operations performed on personal data or sets of personal data.
Data subject – natural person whose personal data is processed.
Child – a natural person under the age of 18.
Data protection principles
We undertake to follow the following principles of protection and processing of personal data:
- Processing is legal, fair, transparent. Our processing activities have legal grounds. We always consider your rights before processing personal data. We will provide you with processing information upon request.
- Processing is limited in purpose. Our processing activities correspond to the purpose for which the personal data was collected.
- Processing is done with minimal data. We only collect and process the minimum amount of personal data necessary for any purpose.
- The processing is limited for a period of 5 years. We will not store personal data for longer than necessary.
- We will do our best to ensure data accuracy.
- We will do our best to ensure data integrity and confidentiality.
The rights of data subjects
The data subject has the following rights:
- The right to information – which means you need to know if your personal data is being processed; what data is collected, where it is obtained and why and by whom it is processed.
- Right of access – meaning you have the right to access data collected from/about you. This includes your right to request and obtain a copy of your personal data collected.
- The right to update/rectification – which means you have the right to request the rectification or deletion of your personal data, which is inaccurate or incomplete.
- The right to erasure – meaning that in certain circumstances you can ask for your personal data to be deleted from our records.
- The right to restrict processing – i.e. where certain conditions apply, you have the right to restrict the processing of your personal data.
- The right to object to processing – i.e. in certain cases you have the right to object to the processing of your personal data, for example in the case of direct marketing.
- The right to object to automated processing – meaning you have the right to object to automated processing, including profiling; and not be the subject of a decision based solely on automated processing. This right can be exercised whenever there is a result of profiling that produces legal effects that affect or significantly affect you.
- The right to data portability – you have the right to obtain your personal data in an appropriate format or, if possible, as a direct transfer from one processor to another..
- The right to complain – if we refuse your request under the Access Rights, we will give you a reason why. If you are not satisfied with the way your request has been handled, please contact us.
- Right to help from the supervisory authority – meaning you have the right to help from a supervisory authority and the right to other remedies such as seeking damages.
- The right to withdraw consent – you have the right to withdraw any consent given to the processing of your personal data.
What personal data we collect
Information you have provided to us
This can be your email address, name, home address, etc. – mainly information necessary for the delivery of a service or to improve the customer experience with us. We save the information you provide to us so that we can contact you or perform other activities on the site. This information includes, for example, your name and email address.
Information Automatically Collected About You
This includes information that is automatically stored by cookies and other session tools. For example, information about your IP address, browsing history, etc. This information is used to improve the customer experience. When you use our services or browse the content of our website, your activities may be recorded.
Public Information
We may collect public information about you.
How we use your personal data
We use your personal data to:
- provide our service for you. This includes, for example, account registration; providing you with other products and services that you have requested; providing you with promotional items at your request and communicating with you about these products and services; communicating and interacting with you; to notify you of changes to any services.
- enhance customer experience;
- fulfilment of an obligation in accordance with law or contract;
- in the company’s internal reports and statistics.
We use your personal data for legitimate reasons and with your consent.
Based on the conclusion of a contract or the fulfillment of contractual obligations, we will process your personal data for the following purposes:
- to identify you;
- to provide you with a service or send / offer you a product;
- in order to communicate with you either for sales or billing purposes;
- in the company’s internal reports and statistics.
Based on a legitimate interest, we process your personal data for the following purposes:
- managing and analyzing our customer base (purchasing / visiting behavior and history) to improve the quality, variety and availability of products / services offered / provided;
As long as you have not informed us, we consider that by offering you products / services that are similar or identical to your behavior in the purchase / browsing history, it is our legitimate interest.
With your consent we will process your personal data for the following purposes:
- to send you newsletters and/or offers in various marketing campaigns;
- for other purposes for which we have requested your consent;
We process your personal data to fulfill the obligations arising from the law and / or to use your personal data for the options provided by the law. We reserve the right to anonymize collected personal data and to use such data. We will use data outside the scope of this Policy only when it is anonymized. We save your billing information and other information collected about you as long as necessary for accounting purposes or other obligations arising from legal deadlines, but no longer than 5 years.
We may process personal data for other purposes not mentioned here, but compatible with the original purpose for which the data was collected. To do this, we will ensure that:
- the connection between the purposes, context and nature of the personal data is appropriate for further processing;
- Further processing will not affect your interests
We will inform you of any further processing and purposes.
Who else has access to personal data
We do not use your personal data in relation to third-party companies, partners or other persons outside the company.
We will not disclose your personal data to third parties or public institutions unless we are legally required to do so. We may disclose your personal data to third parties if you have given us your consent or if there are other legal reasons for doing so.
How we can secure your data
We do our best to keep your personal data safe. We use secure protocols for communication and data transfer (such as HTTPS). We monitor our systems for possible vulnerabilities and attacks.
Although we try our best, we cannot guarantee the security of information. However, we undertake to notify the competent authorities of data protection breaches. We will also notify you if there is a threat to your rights or interests. We will do everything we reasonably can to prevent security breaches and to assist the authorities if breaches occur.
If you have an account with us, please note that you must keep your username and password confidential.
Policy towards minors
We do not intend to knowingly collect information from minors. We do not target minors as potential beneficiaries of our services.
Cookies and other technologies we use
We use cookies and/or similar technologies to analyze customer behavior, administer the site, track user behavior on the site and collect user information. This is done to personalize and improve your experience with us.
A cookie is a text file stored on your computer. Cookies store information that is used to help websites work better. Only we can access the cookies created by our website. You can control cookies at the browser level. Choosing to disable cookies may prevent the use of certain features.
We use cookies for the following purposes:
- Necessary cookies – these cookies are necessary to be able to use some important functions on our website, such as logging in. These cookies do not collect personal information.
- Functionality cookies – these cookies provide functionality that makes using our service more convenient and enables more personalized features. For example, they might remember your name and email address in contact forms so you don’t have to re-enter that information next time.
- Analysis cookies – these cookies are used to track the use and performance of our website and services
You can remove cookies stored on your computer through your browser settings. Alternatively, you can control certain third-party cookies by using a privacy enhancement platform such as optout.aboutads.info or youronlinechoices.com. For more information about cookies, visit allaboutcookies.org.
We use Google Analytics to measure traffic on our website. Google has its own privacy policy which you can consult at:
here. If you wish to opt out of being tracked by Google Analytics, please visit the Google Analytics opt-out page.
Supervisory Authority contact information
Website: http://www.dataprotection.ro/
Email: anspdcp@dataprotection.ro
Phone: +40.318.059.211; +40.318.059.212
Changes in Privacy Policy
We reserve the right to change this privacy policy.